Cancellation & Refund Policy
At Popbrain, we strive to build transparency, fairness, and trust with all our brand and agency partners. As a platform designed to help businesses leverage creator-driven advertising, we understand that situations may arise where you may need to cancel a campaign or request a refund.
This Cancellation & Refund Policy outlines the rules, procedures, and conditions under which campaigns can be cancelled and refunds may be granted. It also highlights the limitations and responsibilities of both advertisers and Popbrain.
By registering an account, funding your wallet, or running campaigns on Popbrain, you acknowledge and agree to this policy.
General Principles
Before diving into specific terms, it's important to understand the general principles governing cancellations and refunds on Popbrain:
- Real-time Budget Consumption: Campaign funds are deducted from your wallet balance only when valid clicks are delivered. Once consumed, these funds cannot be returned.
- Case-by-Case Review: Refunds are not automatic; they are reviewed based on transaction history, campaign status, and supporting evidence.
- While Popbrain provides tools, analytics, and optimization support, the ultimate performance (click-through rates, conversions, ROI) depends on multiple external factors. Refunds are not provided for dissatisfaction with results.
- Regulatory Compliance: All refunds, deductions, and tax treatments comply with Indian financial regulations, including GST and TDS requirements.
Cancellation Policy
- Before Campaign Launch: Campaigns may be cancelled before they go live. In such cases, you may request a refund of your unused wallet balance after deducting applicable processing and gateway fees.
- After Campaign Launch: Once a campaign has started, cancellations are not permitted, and no refunds will be issued for consumed budget.
- However, payment gateway charges, processing fees, and applicable taxes will be deducted.
Refund Policy
Refunds are processed on a case-by-case basis under the following conditions:
- Duplicate transactions or multiple payments for the same campaign.
- Verified platform errors or billing discrepancies caused by Popbrain.
- Campaigns that could not be launched due to technical issues on Popbrain's side.
- Refunds are not applicable in the following cases:
- Exhaustion of wallet balance due to valid clicks delivered.
- Dissatisfaction with campaign performance or creator engagement.
- Incorrect selection of campaign settings, creators, or targeting preferences by the advertiser.
- Violation of Popbrain's Terms & Conditions or Campaign Guidelines.
- Popbrain cannot "reverse" delivered clicks or take back the budget already allocated.
Contact Information
VELORIAN ADVERTISING PRIVATE LIMITED
For questions or concerns, please contact:
Email: [email protected]
Website: https://popbrain.ai