Frequently Asked Questions

Go to the “Billing” section in your account settings, and follow the steps to add a payment method through the bank transfers

If you haven’t added a payment method, your campaign approval may be delayed. Ensure your billing details are completed for a faster approval process

Yes, you can change or update your payment details anytime in the “Billing” section

Popbrain does not deduct additional charges except for taxes applicable based on your GST number or other legal requirements

Yes, you can download invoices for all your transactions from the “Billing” section

Yes, adding your GST number is mandatory to comply with taxation laws and for proper invoice generation

If the payment fails, your campaign will remain in pending status. Update your payment method and try again

Go to the “Billing” section to view your recent transactions and payment history

Popbrain charges brands on a cost-per-click (CPC) basis, ensuring you only pay for genuine clicks on your campaign links

No, Popbrain does not support crypto payments at the moment

Yes, a detailed breakdown is available in your campaign dashboard, showing clicks, sources, devices, and costs

The minimum budget may vary based on your campaign type and CPC setting. Check the campaign setup page for the latest details

This could be due to incomplete payment details or pending account verification. Ensure all necessary details are filled in

You can set your budget during the campaign creation process and adjust it later before the campaign goes live

Popbrain uses a pay-per-click (PPC) model, where you’re charged only for clicks generated by Social Media Creators

Yes, you can set both daily and overall campaign budgets to control your spending

Yes, Popbrain may require a minimum spend to ensure meaningful campaign results

Refunds are processed on a case-by-case basis If you experience any issues, contact Popbrain support for assistance

If your payment fails, your campaign may be paused until the issue is resolved You’ll be notified with instructions with the update

Yes, you can add and manage multiple payment methods in your billing settings

Popbrain is transparent about its pricing, and you’ll only be charged for valid clicks. Any additional fees (like subscription fees) will be clearly outlined

You can pause or stop your campaign anytime from the campaign management section

Visit Popbrain.ai, click “Sign Up,” and follow the prompts to register using your email address

You will need to provide basic information, including your business details, email, GST number for taxation purposes and more

Navigate to the “Profile Settings” section to update your name, email, company details, or GST information

Yes, you can update your email in the profile settings, but you may need to verify the new email address

Click the “Forgot Password” link on the login page and follow the steps to reset your password via email

Yes, you can request account deactivation by contacting Popbrain support

This may occur during initial registration or after submitting your GST and payment details for verification

Your account may be temporarily restricted/suspended. You will be notified of the reason and any steps required to regain access

Currently, only one brand can be linked per account. For managing multiple brands, you may need separate accounts

Yes, Popbrain uses encryption and secure servers to protect your account information and data

Go to the “Security Settings” section to enable 2FA for added account protection

Immediately change your password, enable 2FA, and contact Popbrain support for further assistance

No, account transfers are not allowed as per Popbrain policy

You can monitor clicks, devices, sources, and location-based metrics in the campaign dashboard

CPC stands for “Cost-Per-Click,” meaning you pay only for genuine IP clicks generated by Social Media Creators promoting your campaign

Yes, you can view estimated reach based on the number of Social Media Creators promoting your campaign

You can track metrics like clicks, impressions, traffic sources, and device usage in real-time

You can download detailed performance reports from the campaign dashboard

Yes, you can pause or stop your campaign anytime from the dashboard

Popbrain uses advanced algorithms to detect and filter fake, duplicate, or bot clicks to ensure genuine engagement

Contact support to investigate any suspicious or unusual campaign activity

Consider adjusting your CPC, targeting, or creative elements based on the performance data and insights provided

No, you can’t view a list of assigned Social Media Creators, but you can see the count and name in your campaign overview

You may be able to make limited updates, such as budget adjustments, from the campaign dashboard

Estimated reach is the projected audience size, while actual clicks reflect real user engagement with your campaign

Metrics are updated in real-time to give you the latest performance insights

It may take time for Social Media Creators to start promoting your campaign. Ensure your campaign is active and check for any issues

Our algorithm automatically matches the best Social Media Creators for your campaign based on their niche, follower count, engagement rate, and audience demographics, ensuring optimal alignment with your brand goals

No, you cannot manuallly approve or reject Social Media Creators, as our algorithm automatically matches them based on your campaign requirements. However, you can view the number of clicks each Creator generates to track their performance

Yes, you can provide detailed instructions and content guidelines when setting up your campaign

You can report the issue to Popbrain support, who will review the situation and take appropriate action

No, you can collaborate with as many Social Media Creators as your budget allows

After the campaign, you can leave a rating and review for Social Media Creators and campaign performance based on the performance

You can promote content related to products, services, app downloads, and website links, as long as it adheres to Popbrain content policies

Yes, ads must comply with Popbrain content guidelines, which prohibit adult content, illegal products, and misleading claims

Use high-quality visuals, engaging captions, and clear CTAs (calls-to-action) to maximize engagement

You will be notified of the reason for rejection and can edit your creative to meet Popbrain guidelines before resubmission

Yes, image and video assets should follow Popbrain recommended size and format guidelines, which will be displayed during the upload process

You can select CTAs like “Shop Now,” “Learn More,” or “Download” when setting up your campaign

Yes, but changes may require re-approval depending on the nature of the edits

Popbrain provides basic compliance guidelines, but it’s your responsibility to ensure adherence to local laws and regulations

Content that is misleading, offensive, or promotes illegal activities is strictly prohibited

Yes, health-related ads must not make unrealistic claims and should comply with medical advertising standards

Yes, but financial service ads must adhere to specific guidelines to prevent discrimination and ensure transparency

Gambling ads are subject to strict regulations and are only allowed in jurisdictions where they are legal

Yes, images must be high-quality, relevant, and free from offensive or misleading content

Titles that are exaggerated, misleading, or contain inappropriate language violate policies

Yes, all ad content undergoes a review to ensure compliance with platform policies

Ensure your landing page offers a positive user experience, is relevant to the ad, and avoids deceptive practices

Yes, video content must be appropriate, relevant, and not contain shocking or offensive material

Non-compliant ads may be rejected or removed, and repeated violations can lead to account suspension

Yes, there is an appeal process for advertisers who believe their content was wrongly disapproved

Political ads are subject to additional scrutiny and must comply with local laws and regulations

User-generated content can be used if it complies with all platform policies and you have the necessary rights

Repeated violations can lead to stricter penalties, including permanent account suspension

You can reach Popbrain support through the in-app chat, email, or by submitting a ticket on the support page

Popbrain support operates 9 am - 6 pm to assist users with urgent issues

You can view your ticket status and updates in the “Help” section of your account

Popbrain support can assist with account issues, campaign setup, payment problems, and policy-related queries

Yes, Popbrain offers support services to help you optimize your campaigns and maximize ROI

You can submit feedback through the “Feedback” option in the settings menu

Yes, Popbrain provides a comprehensive help center with articles, FAQs, and tutorials

Resolution times may vary based on the complexity of the issue, but most tickets are addressed within 24-48 hours

Priority support is available for premium users, those with active campaigns, and exclusive advertisers with a monthly spend of 50,000 or more

If you haven’t received a response within the expected timeframe, you can escalate the issue by contacting support through alternative channels

To improve performance, optimize your targeting, use engaging ad creatives, and monitor your campaign analytics regularly

Key metrics include click-through rate (CTR), cost per click (CPC), engagement rate, and total conversions

Currently, Popbrain does not offer retargeting options for users who have previously clicked on or engaged with your ads

Common issues include poor targeting, low-quality creatives, unclear CTAs, and insufficient budget allocation

Regular reviews (eg, weekly) help ensure your campaign stays optimized and adapts to any changes in performance

Yes, Popbrain algorithm may provide automated recommendations to improve your campaign’s reach and effectiveness

Popbrain offers real-time analytics, including clicks, impressions, CTR, CPC, and audience demographics

Yes, you can download detailed performance reports in PDF or CSV format

By monitoring key metrics like CPC, CTR, and total conversions, you can calculate your campaign’s return on investment (ROI)

Clicks represent the number of times users click on your ad, while conversions indicate users who completed a desired action (eg, purchase or signup)

Yes, you can view performance data for each Creator promoting your campaign to see who’s driving the most engagement

Popbrain provides a tracking pixel that you can add to your website to track user actions and conversions

Impressions indicate how many times your ad has been displayed, while reach measures the number of unique users who’ve seen your ad

Engagement metrics (likes, comments, shares) measure how users are interacting with your ad content, indicating its relevance and impact

You can log in using your registered email and password

Click on “Forgot Password” and follow the instructions to reset it

Currently, only email-based login is supported

Check your internet connection, clear cache, or contact support if the issue persists

You can update your email in the “Profile Settings” section

No, each account has a single login for security reasons

Login alerts are sent for security when unusual activity is detected

Popbrain plans to add 2FA soon to enhance security

Yes, but logging out from unused devices is recommended

You can change it in the “Profile” section of your profile

Yes, we use encryption to protect your credentials

Yes, by enabling the “Remember Me” option at login

No, each login is linked to one brand account

Change your password immediately and contact Popbrain support

Common reasons include policy violations, inappropriate content, or incomplete details

Yes, rejection details will be mentioned in the notification

Campaigns are usually reviewed within 24-48 hours

Yes, you can contact support with additional information

Violations may include misleading claims, inappropriate creatives, or prohibited products

Yes, edit the campaign and address the mentioned issues before resubmission

No, you’re charged only after the campaign is approved and starts running

Yes, refer to Popbrain advertising policies in the Help Center

Yes, you’ll receive an email and in-app notification

The budget remains unused until the campaign is approved

Yes, you can modify and resubmit the same campaign

Repeated violations may impact your account’s reputation

Check Popbrain advertising guidelines for a detailed list

Yes, use the Preview section to review your campaign against guidelines

Ensure your creatives, copy, and targeting comply with Popbrain policies

No, once submitted, you must wait for approval before making changes

Go to the “Campaigns” section, select the campaign, and click “Edit”

Yes, but significant changes may require reapproval

Yes, budgets can be adjusted during and after approval

Yes, you can modify CPC settings at any time

There are no limits, but frequent edits may affect performance

The campaign will be paused and may require reapproval after major edits

Editing may reset performance metrics and affect delivery

No, objectives must be set during the campaign setup

Use the “Save Draft” option to save your progress

No, editing is free, but updated CPC rates will apply if changed

Navigate to the “Profile” section and fill in all required fields like brand name, industry, website, etc

An incomplete profile may reduce your chances of faster campaign approval

You can upload or update your logo in the “Profile Settings”

No, currently only one user per brand account is allowed

Go to the “Billing” section and click on “Payment Options” to update your card or payment method

Adding a GST number ensures compliance with taxation laws and allows you to download GST-compliant invoices

GST numbers can be updated in the “Billing” section under “Taxation Details”

Yes, you can request account deletion by contacting Popbrain support

All campaign data, invoices, and history will be permanently deleted

Contact Popbrain support for assistance with updating your brand name

Yes, you can update your email in the “Account Settings”

Ensure your profile is complete and your account is verified. If the issue persists, contact support

After completing your profile, you may be asked to verify your account via email

Your campaign data will be saved as a draft

Popbrain supports image and video ads in specific dimensions, including 1080x1080 pixels for images

Ads should follow Popbrain policy, which includes no misleading content, prohibited products, or hate speech

Yes, you can add multiple creatives and test them within the same campaign

Use the “Preview” section in the campaign setup to see how your ad will appear

Check your targeting, CPC settings, and audience size

Yes, brands can run multiple campaigns at once

Yes, Popbrain may have a minimum CPC requirement depending on the campaign type

Use the campaign dashboard to track clicks, impressions, devices, and location-based data

You can pause or stop ads anytime from the campaign dashboard

It may be disapproved, and repeated violations could lead to account restrictions

Follow the detailed guidelines provided in the Help Center

Violations include misleading content, hate speech, prohibited products, and spammy links

It will be disapproved, and you will be notified with specific reasons

Yes, repeated violations can lead to account suspension

You can contact support to provide additional context or evidence

Yes, Popbrain prohibits ads related to adult content, alcohol, tobacco, and illegal products

Yes, after addressing the violation, you can resubmit the campaign

Reach out to Popbrain support with evidence to appeal the flagging

Yes, all ads must comply with data privacy laws and avoid discriminatory targeting

Use the “Report” option on Popbrain or contact support

Misleading content includes fake claims, exaggerated benefits, or deceptive CTAs

Yes, visuals should be clear, non-graphic, and relevant to the ad message

Only Popbrain-approved tracking tools are allowed

Popbrain uses Azure Open AI to prevent click fraud and ensure genuine engagement

Political ads may require additional verification and must comply with Popbrain policies

Review Popbrain guidelines thoroughly before submitting your campaign

CPC stands for Cost-Per-Click and determines how much you pay for each click generated by your campaign

Consider your budget, audience size, and industry benchmarks to set an optimal CPC

Popbrain may set a minimum CPC depending on your campaign type and audience

A higher CPC can increase your campaign’s competitiveness and visibility

Yes, you can adjust your CPC anytime from the campaign settings

Audience targeting, Creator popularity, and competition can all impact CPC

No, CPC may vary based on Creator engagement, follower count, and niche relevance

Optimize targeting, improve your ad creatives, and experiment with different audience segments

Refer to industry benchmarks or Popbrain insights to determine a competitive CPC

Advanced campaigns may allow segmented CPC settings

Your campaign may receive fewer clicks due to low bidding priority

Run A/B tests with varying CPCs to see what yields the best results

The average CPC varies by niche, audience, and campaign goals

Popbrain uses Azure Open AI algorithms to detect and block invalid clicks

Currently, Popbrain supports CPC-based payments, but additional models may be introduced in the future